Alcatel models:
Way 1: Choose Provider ID from the list. In most cases, "Provider ID" of your phone can be found at the sticker under the battery. In case providers ID is not specified on the sticker under the battery, try to find it on the phone's package - it should be mentioned there.
Way 2: If Provider ID is unknown, you can select Security file version. How to do that:
Dial *#837# or use another combination: *#3228#
Find the line that starts with *XZ - Security file version
Choose that security file version in Sigma software
Best Regards
GSMServer team
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